Delete Your Data

HopeHub has no accounts

You never create an account, sign in, or give us your name, email address, or phone number to use HopeHub. Because there is no account, there is no account to delete — and we have no way to look you up by name or email even if you asked us to.

What we actually store

The only information about your use of the app that reaches our servers is anonymous usage statistics, which help us show funders how many people the app is reaching. Each record contains:

• A randomly generated identifier for your device, created the first time you open the app. It is not your phone number, device serial number, or advertising ID, and it is not connected to your identity in any way.
• What happened — for example “opened the app” or “viewed a resource” — along with the date and time and which screen it happened on.
• Whether you are using the website, the installed web app, or the Android or iOS app, plus the app version.

We do not collect your name, email address, phone number, precise location, or the text you type into the search box. If you allow location access, your location is used on your device only, to sort resources by distance; it is never sent to us or stored. Your saved favorites are kept on your device only and are never sent to our servers.

How to delete your data

No account is needed, and there is no need to contact us. There are three ways to have the data deleted, and you can use whichever is easiest.

Option 1 — Delete it yourself inside the app

1. Open the HopeHub app.
2. Tap the information icon in the top corner of the screen to open About HopeHub.
3. Tap Delete my data.
4. Tap Delete my data again to confirm.

Usage records are deleted from our database immediately. Nothing is queued for review and no one has to approve it.

Option 2 — Delete it from the website

Visit https://hopehub.nrvcs.org/data-deletion in any web browser and press the Delete my data button. You do not need to install the app or sign in to use this page.

Option 3 — Ask us to delete it for you

Email Info@NRVCS.org with the subject “HopeHub data deletion request”. The data will be deleted and a reply sent within 30 days.

The App has no accounts and cannot be searched by name or email address. Please include the random device identifier shown on the Delete Your Data page so we can find your records. If the App has already been uninstalled or its storage cleared, that identifier no longer exists on the device and nothing that remains can be connected to you; those records are deleted automatically.

Usage records are permanently deleted from our database 90 days after they are collected. Uninstalling the App, or clearing its storage in your device settings, removes the random identifier and everything saved on your device.

What is kept

Anonymous daily totals — for example, “412 people used the App on June 4” — are kept indefinitely for grant and public reporting. These are counts only, contain no device identifiers, and cannot be traced back to any device or person, so they are not affected by a deletion request. Records may, however, be retained where the law requires it, such as in response to a subpoena or court order.

Crash reports

The Android and iOS apps send crash reports to Sentry, our error monitoring provider, so we can fix problems. These contain technical diagnostic information about the failure, not your name or contact details, and Sentry deletes them automatically within 90 days. To have a crash report removed sooner, email Info@NRVCS.org.

Questions

Email Info@NRVCS.org or read the full Privacy Policy.